Privacy Policy
Mtila Safaris (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, website, or communicate with us.
1. Information We Collect
We collect the following types of personal information:
1.1 Information You Provide
When you book a safari, submit a contact form, or inquire about our services, we may collect:
- Full name
- Email address
- Phone number
- Nationality and passport details
- Travel dates and preferences
- Health or dietary information (if needed for your travel)
- Payment or billing information
1.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Cookies and tracking data
2. How We Use Your Information
Your personal data is used for the following purposes:
- To respond to inquiries and process bookings
- To customize and organize your safari experience
- To communicate confirmations, invoices, and itinerary details
- To meet legal and regulatory requirements
- To improve our website and marketing efforts
- To send occasional promotional emails (you may opt out anytime)
3. Sharing of Information
We respect your privacy and do not sell your personal data. However, we may share your information with:
- Third-party service providers (e.g., hotels, airlines, safari guides) to fulfill your booking
- Government or immigration authorities when required by law
- Payment processors to complete transactions securely
- Travel insurance or emergency service providers (if needed)
4. Data Security
We take reasonable technical and organizational measures to protect your personal data, including:
- SSL encryption for online forms
- Secure servers and access controls
- Regular security updates and audits
However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted online.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and comply with applicable laws. This typically includes:
- Booking and travel data: up to 5 years
- Marketing data: until you opt out
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications
- Lodge a complaint with a data protection authority (where applicable)
To exercise your rights, contact us at the details provided below.
7. Cookies
Our website uses cookies to enhance user experience and gather analytics. You can choose to accept or reject cookies through your browser settings. Disabling cookies may limit website functionality.
8. Third-Party Links
Our website may include links to third-party sites (e.g., TripAdvisor, Google Reviews). We are not responsible for the privacy practices or content of those sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on our website with a revised effective date.
